Emergency Refrigeration Cover
Fast Response When It Matters

Emergency Breakdown
Response Process

When you report a refrigeration breakdown, our team takes the details of the fault, the equipment type and the risk to stock or product immediately. We then dispatch the most appropriate engineer to your site as quickly as possible. Our goal is a first-visit fix — not a diagnosis visit followed by a return trip for parts.

• Call our team on 0161 706 0533 to report a breakdown
• We assess the fault details and dispatch a suitably experienced engineer
• Engineers carry compressors, capacitors, contactors, solenoid and expansion valves as standard van stock
• Where the repair cannot be completed immediately, temporary refrigeration units can be deployed
• A written post-incident report documents the fault cause and prevention recommendations
• PPM contract holders receive priority scheduling over reactive-only customers

Fast Emergency Response
— Not a 24/7 Claim

We will not claim to be a 24/7 service if that promise cannot be kept. What we do offer is a genuine commitment to respond as quickly as possible when a breakdown is reported — with experienced engineers, well-stocked vans and a process designed to minimise the time between your call and a working solution.

• Call 0161 706 0533 to report a breakdown and speak to our team
• We provide a realistic attendance estimate based on engineer availability and location
• We prioritise situations where product or patient safety is at risk
• Transparent communication throughout — you will always know the status
• If we cannot attend immediately, we advise on interim protective measures
• PPM contract clients benefit from enhanced priority response arrangements

Reduce Breakdown Risk
with a PPM Contract

The most effective emergency cover is preventing the emergency in the first place. A Chillmasters PPM contract means routine checks catch developing faults before they become breakdowns — and when breakdowns do occur, you are first in the queue.