Reactive Maintenance
Contracts
When your HVAC system develops a fault, speed matters. Our reactive maintenance contracts provide pre-agreed response SLAs, discounted call-out rates, and priority scheduling — so you're never left waiting in a queue when something goes wrong.
Fast Response When
You Need It Most
Planned preventative maintenance reduces the likelihood of breakdowns, but no maintenance regime eliminates them entirely. A reactive maintenance contract with Chillmasters ensures that when a fault does occur, you receive a guaranteed response within a pre-agreed timeframe — not a best-effort visit slotted around non-contract work. Contract customers benefit from priority scheduling, agreed labour rates, and a complete audit trail added to their asset maintenance record after every visit.
- Pre-agreed response time SLAs tailored to your criticality requirements — from next business day through to same-business-day response
- Discounted call-out and labour rates versus our standard non-contract pricing, keeping unplanned costs predictable
- Priority queuing means contract customers are dispatched ahead of ad-hoc callouts
- Out-of-hours cover available for sites where system downtime outside core hours cannot be tolerated
- All reactive visits fully documented and appended to your asset maintenance record for audit and warranty purposes
- Flexible contract structures — reactive-only or combined with PPM for comprehensive coverage
The Chillmasters Reactive Maintenance Advantage
Guaranteed Response Times
Your contract defines exactly when an engineer will be with you — not a vague promise. SLA response windows are agreed at contract stage and tracked against every callout, giving you and your facilities team full accountability.
Predictable Cost Control
Contract labour rates, capped call-out charges, and pre-agreed parts margins eliminate the financial uncertainty of ad-hoc emergency repairs. Your finance team can budget for maintenance with confidence, rather than being hit with premium emergency rates.
Priority Engineer Dispatch
Contract customers move to the front of our scheduler. When a fault is reported, our operations team allocates the nearest appropriately qualified engineer from our UK-wide team — not the next available slot days later.
Complete Asset Documentation
Every reactive visit generates a detailed service report — fault diagnosis, parts fitted, refrigerant quantities if applicable, and sign-off. Reports are appended to your asset maintenance record, building a full history that supports warranty claims and future F-Gas audits.
Related Services
Air Conditioning
Installation, servicing and repairs for domestic and commercial air conditioning.
Ventilation Systems
MVHR, heat recovery and extract ventilation for homes and businesses.
Refrigeration & Cold Rooms
Cold room design, commercial refrigeration and emergency breakdown response.
HVAC Design & Consultancy
Load calculations, system specification and project management for HVAC projects.
Electrical & Plumbing
Power supplies, pipework and electrical services supporting HVAC installations.